GLO25 Diagnostic Product

HiTa™

Surface the invisible work — the undocumented tasks, workarounds and dependencies that quietly consume capacity and margin.

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What it is

Hidden Task Analysis

Every organisation runs on work nobody wrote down: manual reconciliations, informal approvals, rework loops, shadow spreadsheets. HiTa™ maps this hidden layer against how the business is supposed to run, and quantifies what it costs in time, risk and profit.

When to use it

Use cases

Capacity is full, output isn't

Teams are busy but throughput stalls — HiTa™ locates the hidden tasks eating the hours.

Before a system or ERP change

Know which manual workarounds a new system must absorb, before you rip out the old one.

Margin leaks with no obvious cause

Trace unexplained cost back to the undocumented steps that create it.

How it works

From signal to decision

Map the declared process

We take how the work is meant to flow — the official process, roles and systems.

Detect the hidden layer

Interviews and data reveal the tasks, workarounds and dependencies that aren't on any map.

Quantify and prioritise

Each hidden task is sized by cost, risk and frequency, then ranked for elimination or redesign.

See what HiTa™ would find in your business.

Independent · Model-Driven · Fact-Based · Actionable · Delivered remotely.

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